Welcome to The Orchard Zone’s FAQ section! We’re here to help you with any questions about our premium fruit trees, berry plants, and our gardening services. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of plants do you specialize in?
We specialize in high-quality fruit trees (including apples, apricots, cherries, figs, and more) and berry plants (such as blackberries, blueberries, gooseberries, and goji berries). We also offer unique varieties like ginkgo trees and espalier-trained fruit trees.
Are your plants suitable for beginners?
Absolutely! While we offer plants for experienced gardeners, many of our varieties are perfect for beginners. Each order comes with detailed planting instructions, and our website features growing guides to help you succeed.
Why do you ship bare-root plants during dormancy?
Bare-root plants shipped during dormancy (winter/early spring) experience less transplant shock and establish more successfully. This traditional method has been proven optimal for fruit tree survival and growth.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Can I change my order after it’s been placed?
We process orders quickly to ensure fresh delivery, so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet shipped.
Do you offer wholesale or bulk pricing?
Yes! Please contact our customer service team for information about wholesale orders and bulk pricing options.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95)
– Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
All orders are processed within 1-2 business days (excluding weekends/holidays).
Do you ship internationally?
Yes! We ship worldwide with a few exceptions (some Asian and remote regions). Check our shipping page or the checkout process for specific restrictions.
How are plants packaged for shipping?
We use specialized plant-protective packaging to maintain moisture and prevent damage. Bare-root plants are carefully packed with moisture-retaining materials and shipped at optimal times for your growing zone.

Returns & Guarantees

What if my plants arrive damaged?
We stand behind every plant we ship! If your order arrives damaged or fails to meet expectations, simply contact us within 15 days of delivery for a replacement or refund.
What’s your policy if a plant doesn’t grow?
While we can’t guarantee every plant’s survival (as growing conditions vary), we do guarantee that your plants will arrive healthy and ready to grow. If you have concerns about plant health upon arrival, please contact us within the 15-day window.
How do I initiate a return?
Email us at [email protected] with your order number and details about the issue. We’ll guide you through the simple return process.

Plant Care After Delivery

What should I do when my plants arrive?
1. Open your package promptly and inspect all plants
2. If planting immediately isn’t possible, follow our temporary storage tips
3. Water as directed and acclimate plants to your garden conditions
4. Check our online growing guides for variety-specific care
Where can I find planting instructions?
Detailed planting instructions accompany every order. You’ll also find comprehensive growing guides on our website for each plant variety we offer.
How can I get seasonal planting advice?
Sign up for our newsletter! You’ll receive seasonal shipping alerts, planting reminders tailored to your area, and exclusive growing tips from our orchard experts.

Still have questions? Our friendly customer care team is always happy to help! Contact us at [email protected] or visit our growing community online.

Happy Planting!
The Orchard Zone Team 🌳